Johnson Consulting Group recently announced the recipients of its 2022 Excellence in Customer Service Award. This honor is presented to funeral businesses that achieve the highest total value index score from JCG’s Performance Tracker X satisfaction surveys, which were mailed to every at-need family served during 2022. Divided into three categories based on call volume, the 2022 recipients include:

Category 1 (150 surveys)

• DeVargas Funeral Home-Taos

• Robertson Mueller Harper Funeral Directors

• Coastal Cremations & Funeral Care-Zephyrhills

• Coastal Cremations-Carolina Shores

• B.C. Bailey Funeral Home

• Pinecrest Funeral Home

• Ascension Funeral Home

• Smith Benton Funeral Home

• Riemann Family Funeral Homes-Biloxi

• Cleveland Funeral Service

• Caldwell Parrish Funeral Homes-Winterset Chapel

• K.E. Pike Funeral Home

• Weigel Funeral Home

• Forest Lawn Funeral Home

• Lucas Funeral Home-Keller

Category 2 (151-300 surveys)

• J. Verne Wood Funeral Home

• West Funeral Home

• Carpenter Funeral Home

• Harrelson Funeral Home

• Wells Funeral Home-Waynesville

• Bucktrout Funeral Home

• Coastal Cremations North Carolina

• Bladen-Gaskins Funeral Home

• Smith & Buckner Funeral Home

• Brown-Butz-Diedring Funeral Service & Crematory

• Rushing Estes Knowles Mortuary

• LaFond-Ardoin Funeral Home

• Simply Cremation

• International Cremation Services

• Lucas Funeral Home-Grapevine

Category 3 (300+ surveys)

• Posey Funeral Directors

• Cremation Society of Virginia-Southside Chapel

• Ott & Lee-Brandon

• Menke Funeral & Cremation Center

• Triad Cremation & Funeral Service

• Luyben Dilday Mortuary

• Whitney & Murphy Funeral Home

• Fremont Chapel of the Roses

• Oman Funeral Home & Crematory

• Williamson Memorial Funeral Home

• Lucas Funeral Home-Hurst

• Hansen Mortuary Chapel

• Integrity Funeral Care

• Olson Funeral & Cremation Services

• Ingram Funeral Home.

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