The National Cemetery Scheduling Office has implemented a changes to its phone system by adding a Frequently Asked Questions (FAQs) option to the menu. This will assist infrequent or first-time callers in answering questions they may have or redirect them to the appropriate VA office. 

The primary selection options remain the same:

• 1 - Schedule a burial
• 2 - Schedule a burial (Spanish) and FAQs (Spanish)
• 3 - Case Status
• 4 - Pre-Need Application Status
• 5 - FAQs (English)
• 6 - For VA Grant Funded State or Tribal
• 7 - Veteran Crisis Line 

Thank you for your patience as the National Cemetery Scheduling Office continues to work to improve its burial scheduling services to streamline operations and improve their ability to deliver timely, quality services to veterans, their family members, and their personal representatives.

As a reminder, the National Cemetery Scheduling Office operational hours are:

• Monday – Friday from 8:00am – 7:30pm Eastern time
• Saturday: 9:00am – 5:30pm Eastern Time
• Sunday: CLOSED